Dispute & Refund Policy

Last updated: March 22, 2026

HoloDrop is committed to fair and transparent transactions. This policy outlines how disputes and refunds are handled on our platform.

1. Filing a Dispute

If you receive an item that is not as described, damaged in shipping, or not received, you may file a dispute within 7 days of delivery confirmation. Disputes can be filed through the auction page.

2. Dispute Resolution Process

Once a dispute is filed, the seller will be notified and given an opportunity to respond. Our team will review the evidence provided by both parties and make a determination within 5 business days.

3. Eligible Refund Reasons

• Item not received — The item was not delivered within the expected timeframe.
• Not as described — The item significantly differs from the listing description or photos.
• Damaged in shipping — The item was damaged during transit.
• Counterfeit item — The item is determined to be counterfeit or fraudulent.

4. Refund Process

Approved refunds are processed to the original payment method within 5–10 business days. The buyer premium may be refunded at HoloDrop's discretion depending on the circumstances.

5. Seller Obligations

Sellers are expected to accurately describe items, ship promptly with tracking, and cooperate with the dispute resolution process. Repeated policy violations may result in account suspension.

6. Buyer Obligations

Buyers must inspect items upon delivery and report issues promptly. Disputes filed after the 7-day window may not be eligible for resolution through our platform.

7. Appeals

Either party may appeal a dispute decision within 3 business days of the ruling by contacting our support team with additional evidence.

8. Contact

For questions about disputes or refunds, please contact us at support@holodrop.com.